To maximize customer satisfaction, we continuously improve our QA system by executing the following activities
• Input of exterior needs.
• Definite and effectively implement of the total QA system.
• Control and improvement of the variable function flow.
• Implement external and internal quality auditing.
• Review by management stratum.
• Investigate customer satisfaction and provide feedback .
As a global home appliance manufacturer, we realize the importance of detailed records and tracking in raw material management, production process, product inspection, after-sales support, etc., in order to provide the best service to our customers.
As a world class supplier, Norm Pacific has acquired below international certifications to meet customers’ expectation on quality and service-
BSMI (Bureau of Standard, Metrology and Inspection) –
Taiwan qualification authority for items manufactured domestically or imported abroad,
CE/EMC (Electromagnetic Compatibility Directive) –
Verification of product performance in terms of electromagnetic interference and immunity.
CE/LVD (Low Voltage Directive) –
Related tests for product safety and performance.
Establishment of a good operation and tracking system within the company to ensure stable product quality and gain customers’ confidence.
IEC CB (International Electrotechnical Commission Certification Bodies’ Scheme) –
An international system for mutual acceptance of test reports and certificates dealing with the safety of electrical and electronic components, equipment and products.